Shipping & Returns
Last updated: September 2025
Northgate Distributors is committed to providing a clear and fair approach to shipping and returns. The following outlines our general practices and guidelines.
Shipping Information
Shipping options, carriers, and delivery timelines may vary depending on the product, destination, and availability.
Orders are typically processed within a reasonable timeframe following order confirmation. Delivery estimates, when provided, are informational only and not guaranteed.
Shipping fees, methods, and eligibility may vary and are displayed at checkout when applicable.
Shipping Information
Shipping options, carriers, and delivery timelines may vary depending on the product, destination, and availability.
Orders are typically processed within a reasonable timeframe following order confirmation. Delivery estimates, when provided, are informational only and not guaranteed.
Shipping fees, methods, and eligibility may vary and are displayed at checkout when applicable.
Returns & Exchanges
Return eligibility varies by product and condition.
Items must generally be returned in unused, original condition and packaging to be considered for return. Certain products may be non-returnable due to manufacturer restrictions or hygiene considerations.
Return requests must be submitted within a reasonable timeframe following delivery.
Refunds
Approved returns may be refunded to the original payment method, subject to inspection and processing.
Original shipping costs, return shipping fees, and handling charges may not be refundable unless otherwise required by law.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us promptly with relevant order details so we can review the issue and assist as appropriate.
Contact Us
For questions related to shipping, returns, or order concerns, please contact us through our website contact page..
